INTRODUCTION
This booklet contains information relating to the Service Plan applicable to the McLaren vehicle.
Retain this booklet together with the other documents relating to the McLaren vehicle and pass on to any future owners so they have access to this information.
McLaren operates a policy of continuous product development and improvement and reserves the right to change specifications without notice. Authorised McLaren Retailers will always complete servicing in line with the latest information released by McLaren.
NOTE – The information contained in this document was correct at the time of printing. Vehicle design changes that affect servicing conditions may have been made since that time.
OVERVIEW
This section of the booklet details the Service Plan you receive as the owner of a McLaren vehicle.
McLaren will provide complimentary scheduled services to the McLaren vehicle throughout the relevant service plan period in accordance with the terms and conditions defined in this booklet.
This service plan does not affect your legal rights under the vehicle purchase agreement with the selling Authorised McLaren Retailer.
The benefits McLaren offers you under the service plan are in addition to, and do not detract from, other rights and remedies that you have in respect of the McLaren vehicle under applicable national legislation governing the sale of consumer goods.
SUMMARY OF THE MCLAREN SERVICE PLAN
The McLaren Service Plan is valid only within the region for which the McLaren vehicle was originally manufactured.
The regions and the countries of which they are comprised are listed below:
• Europe (European Union, United Kingdom, Iceland, Liechtenstein, Monaco, Norway and Switzerland)
• Middle East (Kingdom of Saudi Arabia, the Kingdom of Bahrain, Qatar, Kuwait, Lebanon, Abu Dhabi, Dubai (not the remainder of the United Arab Emirates) and South Africa)
• Asia Pacific (Hong Kong (not the rest of China), New Zealand, Singapore, Taiwan, Indonesia, India, South Korea and Malaysia)
• Australia (Australia only)
• Japan (Japan only)
• China (People’s Republic of China only)
• USA (Continental United States only)
• Canada (Canada only)
• Latin America (Brazil, Chile, Mexico and Peru)
For your peace of mind, the McLaren Service Plan includes the following:
• Service 1 (1 year or 9000 miles (15,000 Kms)
• Service 2 (2 year or 18000 miles (30,000 Kms)
• Service 3 (3 years or 27,000 miles (45,000 km)
SERVICE PLAN START DATE
The McLaren Service Plan starts on the date the McLaren vehicle is sold ‘retailed’ within the McLaren portal by a McLaren Authorised Retailer or registered with the appropriate authorities for use on the road, whichever occurs first.
The McLaren Service Plan is valid for the relevant, defined period regardless of any change in ownership made within the specified service plan conditions.
SERVICE PLAN EXPIRY
The McLaren Service Plan expires on the last day of the respective service plan period.
SERVICE PLAN COVERAGE
The McLaren Service Plan is valid only within the region for which the McLaren vehicle was originally manufactured. Please refer to page (2) for guidance.
If you are moving permanently to a country where there is an Authorised McLaren Retailer, you may apply to McLaren to transfer the McLaren Service Plan to the new country.
This application must be accompanied by the following:
Proof of residence and vehicle registration in the country you are moving to.
Proof that all required regional modifications have been carried out by an Authorised McLaren Retailer.
NOTE: All regional modifications carried out must be at the owner's cost.
Transfer of the McLaren Service Plan will be decided on a case-by-case basis at McLaren’s sole discretion and is limited to the original owner only. McLaren will not continue the service plan following the sale of the vehicle in the new country.
If you choose to take the McLaren vehicle outside the countries where an Authorised McLaren Retailer is located, then the McLaren Service Plan becomes void unless written approval is obtained from McLaren, which shall be granted at McLaren’s sole discretion.
OBTAINING ASSISTANCE
If the McLaren vehicle requires a service under the terms and conditions defined in this booklet, please contact the nearest Authorised McLaren Retailer to make arrangements. www.retailers.mclaren.com
VEHICLE SERVICE PLAN
Service intervals
The McLaren vehicle requires a service every 12 months or 9,000 miles (15,000 km), whichever occurs first. The McLaren vehicle is fitted with a service indicator which will alert you when a service is required. McLaren recommends you arrange for the McLaren vehicle to be serviced by an Authorised McLaren Retailer at your earliest convenience once the service indicator is activated.
The McLaren Service Plan covers the cost of such services up to 3 years or 27,000 miles (45,000kms) equivalent, whichever comes first. If a service is due during the service plan period, that service will be undertaken free of charge by an Authorised McLaren Retailer.
McLaren recommends you always make the McLaren vehicle available for service as soon as practical after the service due date. The McLaren Service Plan is only valid where the service is undertaken within 1 month or 1,000 miles (1,600 km) before or after the service due date,
unless prior written approval is obtained from McLaren, which shall be granted at McLaren’s sole discretion.
McLaren recommends that all servicing, maintenance and care of the McLaren vehicle is carried out in accordance with the McLaren Maintenance Schedule by an Authorised McLaren Retailer using genuine McLaren parts or competing parts that meet the quality and specification (including, but not limited to, their compatibility, performance, reliability and durability) of the original part. Authorised McLaren Retailers have trained technicians, the correct equipment and genuine McLaren parts to keep the McLaren vehicle operating at its maximum potential. McLaren disclaims any liability under the McLaren Service Plan for servicing and/or maintenance carried out by anyone other than an Authorised McLaren Retailer, and/or servicing carried out using inferior parts and defects in such parts or damage caused by the use of such parts.
Replacement parts fitted during service plan maintenance are covered for the remaining balance of the original McLaren Service Plan period. If any additional add-on accessories or parts which have not been approved by McLaren have been fitted to the McLaren vehicle since it was manufactured, and they have to be removed to carry out service plan maintenance, the labour costs incurred in removing such add-on accessories or parts cannot be recovered under the McLaren Service Plan.
Retain all receipts for services and maintenance and ensure that the Authorised McLaren Retailer keeps the service record up to date.
NOTE: The McLaren Service Plan coverage may be invalid if the McLaren is not serviced in accordance with the McLaren Maintenance Schedule.
Items covered
The McLaren Service Plan covers the following items only:
• Service 1 (Engine Oil and Filter, Cabin Filter, Engine Air Filter, E-Motor Filter*)
• Service 2 (Engine Oil and Filter, Cabin Filter, Engine Air Filter, E-Motor Filter*, Brake Fluid, Key Fob Batteries)
• Service 3 (Engine Oil and Filter, Cabin Filter, Engine Air Filter, E-Motor Filter*)
* Applicable to specific models and climates.
Service components may vary subject to model & vehicle region of manufacture; Service inclusions are subject to change at any time at McLaren Automotive’s discretion.
SERVICE PLAN EXCLUSIONS
Insurance write-off
The McLaren vehicle will NOT be covered by the McLaren Service Plan if the McLaren vehicle has been damaged to such an extent that an insurer, financing institution or leasing company determines the McLaren vehicle to be a “total loss”, “write-off ” or equivalent. This includes, but is not limited to, vehicles branded as “salvage”, “scrap”, “dismantled” or similar titles.
No-Exchange
The McLaren Service Plan is a complimentary product provided with the McLaren vehicle. The McLaren Service Plan cannot be exchanged (in whole or part) for monetary value.
Claim eligibility
The McLaren Service Plan is not claimable if the vehicle is owned by a retailer (Stock, Demo or other). Claims are only valid when the vehicle is retailed and presented by a customer for service.